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User Guide How to import or update the

Country Table

How to import or update the Country Table

User Guide

Visitors online

1.0.9 *


5.5 *

*When using other versions some differences are possible to occur

** Screenshots were taken from a PC

Data about users’ IP addresses corresponds with the countries updates every first Tuesday of the month and stored in the Country table.

Follow this instruction in order to download or update your Country Table:

1. Go to the Maxmind developer’s site https://dev.maxmind.com/geoip/geoip2/geolite2/.

2. Sign up or log-in or to your developer account.

3. Open the “My Account” page to reach your account summary.

4. Click on the “Download Databases” link.

5. Find the “GeoLite2 Country: CSV Format”  block and click the “Download ZIP”.

6. A popup window will suggest the place to save a file. Select “Desktop” and click “Save

7. Make sure that the zip-file has appeared on your desktop.

8. Rename the downloaded file to "GeoLite2-Country-CSV.zip"

9. Using your FTP program, upload the extracted files to the /wp-content/uploads/geolite-country/ in your WordPress directory online.

10. Open your website admin dashboard. Open “Visitors Online” > “Settings” page, click the “Update now” button and wait for the result.

11. If everything is done correctly, you’ll see the message at the top of the page.


Note: in case of “Not enough rights to import from the GeoLite2-Country-Blocks-IPv4.csv file, cannot be imported” error, you should set rights 755 to the following folders: wp-content, plugins, visitors-online and 644 to their files. In such a case, the plugin’s script will have enough rights to upload the file. Follow this link to find out more: https://codex.wordpress.org/Changing_File_Permissions.

Thank you!

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